Why We Like Narvar

A Post-Purchase Customer Experience Platform That Keeps Customer Retention High and Custom Acquisition Costs Low

What: Narvar is a post-purchase customer experience platform that takes care of order tracking, returns, and customer care for brands through messaging.

Narvar’s goal is to inspire brand customer loyalty by easing the process of returning purchases by adding more return and pickup locations.

Why We Like Narvar: Acquiring a new customer costs 5X more than retaining an existing one. When retailers retain customers, they can hit revenue targets without spending as much on customer acquisition costs.

Narvar enables companies to retain customers by providing product information and reviews to reduce returns and exchanges before purchase, ease product returns and exchanges for customers by providing more return and pickup locations, and provide companies insights on customer behavior and preferences.

Founded: 2012

Round as 12/10/2023: Secondary Private

Pitchbook Data: https://pitchbook.com/profiles/company/90310-69#overview

Website: https://corp.narvar.com

Sources: How To Reduce Expenses in E-commerce

Competitors: Aftership, ShipSation, Shipsy, Freightview https://www.g2.com/products/narvar/reviews